Running a contracting business can be an extremely challenging operation. Every single new construction project is unique; there isn’t one project that is the exact same as the next. In construction, we are dealing with the end user of the product while we are building it. Just imagine what it would be like to manufacture a car with the customer in the plant, testing and asking to make adjustments to it as we are building it, sitting in the car as it goes down the assembly line saying, “could you change the vinyl seats to leather?” or “could you make it an automatic?” If a car was built under these conditions, the manufacturer would have to charge ten times as much in order to stay in business. These are all the conditions that a contractor has to deal with on a daily basis, and if there’s not some type of assembly line or system in place to allow them to control their “manufacturing plant,” then it will be a difficult road ahead.
Contractors have come up with a few basic solutions for the above:
The first one is to keep their operation small and only have one or two crews to control. This of course limits the number of jobs they can take on, will make new potential customers wait to start their project, and likely means the owner of the company is also stuck out in the field, which means there is no time to put in a better system or expand the business.
The second is to sub-contract all the aspects of the construction process. The liability is having a contractor that you cannot control. In many instances, they cut corners on the job, or don’t pay worker’s compensation, and it becomes a risk for the home owner.
At Pacific Outdoor Living, we have put together a complete team and built a step-by-step process to ensure the project goes as smooth as possible, from start-to-finish. This includes a full team of landscape designers, administrative staff and project managers, all employees of the company. This keeps every aspect of the process in-house and allows us to control each element, guaranteeing a high quality installation.