For the past few months, I have been meaning to send you a “thank you” email for quickly resolving our sprinkler system problem. Finally, I said that I could not allow the Thanksgiving weekend to end without sending you an email expressing our appreciation.

Your company has EXCELLENT customer service; you have not failed to address any concerns that we have raised in a timely and cordial manner. Installing the pavers was a big financial investment to us, and it feels good to know that there is a company out there that works to continually prove to us that our investment was worth it. We have recommended your services to our neighbors, and we hope that more business comes your way.

We hope you had a wonderful Thanksgiving holiday!

Blessings to you and your loved ones.

M.T.Valley Village

We first learned about Pacific Outdoor Living through the work your firm does each year at the Pasadena Showcase event. Our initial inquiry was for a paving stone estimate but based on a recommendation from one of your salesman, we elected to pursue landscape design plans and embarked on a full landscape project.

Brian McBride was our lead for the landscape and paving installation. He is an amazing project manager! He is extremely professional and responsive. We ran into a snag at the start of our project with city permit issues. He and Danelle partnered well to take care of the necessary paperwork, all the while keeping us informed about the status. Brian’s team did an amazing job from Joaquin’s precise paving installation to the team’s planting of our landscape.

We had many questions for Brian throughout the project and he made himself completely available. He responded to our concerns and at one point provided an excellent recommendation to use decomposed granite for a last minute area that wasn’t originally part of our scope. We are thrilled with the results. He was the first to arrive on site and often the last to finish up at the end of the day. We appreciate the efforts that he and the team made to ensure our landscape and paving stone project was a success. It’s obvious he is passionate about what he does and we wanted to recognize him for his efforts. He is a great asset to your organization. We would not hesitate to refer Pacific Outdoor Living to our friends.


Please accept my congratulations on winning First Place in the Commercial/Industrial Division for the 2010 North American Project Awards at the 2010 Hardscapes Show last week. I saw a picture of your beautiful project and your extraordinary workmanship is evident, and is a testimony to your Company values and reputation.

In addition, please know that Pacific Outdoor Living’s promotion of Angelus Paving Stones is much appreciated. Projects like Embassy Suites Mandalay Pool will only continue to grow both of our businesses. Again, congratulations.


This letter is to express how happy and delighted we are with the waterfall and pond that your company designed and built. Craig was our first contact with your company. He was very helpful and professional in putting together the pricing, initial design and layout of the project.

The project was a large one and one that was not without a few minor problems. However, with the teamwork and the understanding of our needs, the obstacles were met and handled with speed and efficiency.

The project leader Fernando, was on top of the entire project and always kept us informed of the daily goals and the future accomplishments in the coming days. His personality and professionalism made for a very comfortable relationships with us. He was always a phone call away to answer our questions and to calm our concerns.

The design of the waterfall and the pond was way above our expectations. This was all due too Luis and his artistic eye for the project and the flow of the terrain and our vision. He put all of this together and came up with a masterpiece. Chuy, also had some very good suggestions.

A project leader and artist can not pull this off without a well organized team. The team leader was Patrick. Patrick and the gentlemen that worked on our project were such hard workers, so nice and so polite.

Pacific Outdoor Living should be proud to have a group of gentlemen that represent their company with professionalism, efficiency and just a great group of guys.

R.E.LWestlake Village

Thank you for the Cheesecake Factory gift card. The job the Pacific Outdoor Living Crew did of laying all those pavers is exceptional. Our new driveway looks so beautiful that I don’t think the “WOW” factor will ever go away. And because we have a long, circular driveway on an uphill slope it shows off especially well. If you have not seen it, you should drive by sometime. The added landscaping, of course, gives it a polished finish. All this happened so quickly and only because one day Christine and Nancy alighted on our lawn to give me some advice for native planting. When they saw our decrepit asphalt driveway, all cracks and bumps, and suggested that pavers would look fantastic, I was at first skeptical, thinking that pavers would not only be too expensive, but also too busy with all our brick and shakes and roof and quickly replied we were redoing the driveway with more asphalt. Thank heavens they steered us away from that disaster in the making and today our home has been enhanced one-hundred fold. We are also very pleased with the landscaping project. Christine and Nancy did a wonderful job designing the layout, choosing all the plants and following through on the project. We very much enjoyed working with them as well as with Brian McBride and his crew. They worked very hard and amazingly got everything done in about 3 days. Thank you very much.

R.F.La Canada

We understand that it takes more than promises to put your mind at ease when choosing Pacific Outdoor Living. We are proud to showcase our customer reviews so that you can feel confident in putting your outdoor living dreams in the right hands.

They are supposed to be finished today (they are down to a two-man crew now), and I can’t wait to see it finished. So far, my favorite part has been the flagstones – I’m not sure what I was expecting, but it wasn’t those huge, beautiful slabs of stone!

So beautiful, it makes me wish we could have done everything in them . . . but I know that wouldn’t have been practical. And if I had known how beautiful they were going to be, I would have said let’s go ahead and do the ones in the backyard as well. Of course, right now they’re covered in dirt and mud.

Jude (my beast) will be happy when they’re finished as he hasn’t been able to get into his backyard (no steps!). And when we’re in the front, he just looks around, a little confused and disgruntled. What have I done to his yard? And where are his holes??? But he has taken to the pavers in front, likes to pose on them in the evening so that people passing by can admire him. He’s such a guy!

Hector, and all the guys on the job, have been great! We had a couple of “trouble spots” after all the demo, and Hector came up with great solutions for both of them – especially the patch of wood that was exposed after demoing the crappy steps. Because the original steps were done incorrectly, when the new ones were installed it left a patch were there wasn’t any stucco and I was concerned about the framing getting wet and rotting. Hector and the crew to the rescue! They patched the stucco! They were even concerned that it now didn’t match the rest of the wall, but I told them that was such a small thing – it can be hidden by some decorative pots or something (could never match the paint now anyway).

The worst part of all of this is that now the rest of the yards look horrible, and I want to do everything. I guess I had better start playing that lottery!!

Anyway, you can pass along my many praises to everyone at Pacific Outdoor, if you are so inclined. I don’t remember the last time I had anything done at the house that was actually a pleasure instead of painful; and working with both of you is a joy. And of course, everyone in the neighborhood has been “strolling by” to see what is going on. We should have put up a sign advertising Pacific Outdoor and Remarkable Gardens. Maybe we can think about that for the next phase?

Can’t wait for you to see it!

J.C.Van Nuys

Two weeks ago, I purchased some plants from Armstrong’s in Pasadena and they arranged for you to plant them for me. I want you to know how happy I was with the arrangement. Your employee, Alfonzo Arguello telephoned to confirm the time and day and arrived on time. As he started, I was impressed with his knowledge of the work to be done as there were different plants located in several places in the yard. He was willing to follow my instructions and make suggestions. I appreciated that he wanted me to be happy with the results. My plants are doing beautifully. I would highly recommend him.

A.M.San Gabriel

I would like to express my sincere appreciation for the excellent job you did installing my father’s interlocking paver driveway. Your salesman, Craig Kelsay, is a consummate professional. He thoroughly described the installation process and brought us paver samples to see. He spent considerable time with us and answered all of our questions. Your price was very competitive with concrete driveway bids we had received, which was quite unexpected. Your crew was also most impressive. They were polite, professional and efficient. They even finished the job ahead of schedule! They installed conduits under the driveway connecting several planter areas. This was totally unexpected. We have already used those for running landscape lighting wiring through. What a nice touch to include those conduits! One of the reasons we chose Pacific Outdoor Living for this job was that I had two interlocking paver patios installed by one of your competitors about three years ago. They didn’t do the work themselves but used a subcontractor. Without going into the details, their work was so shoddy that all of the border pavers and concrete had to be torn out and replaced. Thank you for providing such an excellent service.

S.N. Ventura

Thank you so much. The workers were very efficient, neat and nice to have around. All of us love the new yard – the dogs adore the turf because it is warm in the sun, and they take naps on it.

W.S.South Pasadena

Your crew just completed installing a new Pavingstone driveway at our home in North Ranch. You can indeed be proud of all your workers who were on this job. The quality of the work is excellent and they bent over backwards to accommodate our special requests. It was a pleasure to watch them work as a team and it was apparent they love the company they work for. Brian Godley, your sales rep was also knowledgeable and helpful. My special accolades to Manual Rios, the lead worker and Ozzy Lara, the superintendent who came by the site often to check their work and needs. I know you will enjoy continued success, even in these challenging times. You can be assured I will recommend your Company to anyone who desires a new driveway. Congratulations for running such a customer driven organization.

H.L.Westlake Village

I must say your employees were easy to talk to and very pleasant, especially the young man doing the brick work and the one in charge of the hill and sprinklers. Also for John, he was easy to work with.

S.T.Studio City

Thank you very much for the great job you did in replacing our old pool deck using pavers. The back yard got a whole new look. You can be very proud of your work crews who were highly skilled and did a fine job. We are celebrating the new look with the bottle of vine you graciously sent us. Thank you very much.


Your company designed, furnished equipment for and installed a waterfall, stream and pond for us. The pleasant experience started with the salesman, Joe Ferguson. Joe was patient and courteous and handled the sales transaction very professionally.

The installation crew led by Allan Martinez was exceptional. Allan was very proficient at laying out just what we wanted. The crew, consisting of Jesus, Miguel, Luis and Carlos were just terrific. They were courteous, hardworking, respectful of our property and they did a great job of cleaning up at the end of the workday and upon job completion. The group also interfaced well with each other, which made the progress even more efficient.

Allan and his crew rate in the top two or three contract crews that we have worked with. Simply put, they did a superb job. We appreciate it and we LOVE our new water feature. We are now looking forward to enjoying this beauty.


I wanted to send you a note to tell you how happy I was with Pacific Outdoor Living’s service in general and your work in particular.

From the moment we met and we discussed the general theme I was looking for, I was pleased to see that you were right in step with me. I wanted something creative and unique. I wanted to have desert plants in the landscape area that would be ecologically friendly and drought tolerant. You understood that this project was going to require some thought and some research. You did all that and more. You sent me a list of many drought tolerant deer plants that you thought would compliment the design area. You rendered some sketches for me to look at. You e-mailed to me several photos of plants that you suggested.

Additionally, you acted as the head coordinator to pull the paver stone crew, the BBQ crew and the pond crew together and work in harmony to get everything done in a timely and organized manner. I was amazed at the efficiency of all the crew members. I was so impressed at the workmanship, the attention to detail, and the supervision you provided to make sure everything was done to my satisfaction.

As proof that the finished project looked beautiful, serene and natural, a national pond magazine wants to use my BBQ are with the desert garden fish pond as a feature in their upcoming issue. Your input, your supervision, your creative ideas and your cheerful and positive outlook made the project a joy.

If you ever want to bring any prospective clients to my house to give them ideas of what you can do for them, my house is always welcome to you.


As I write this, my husband and I are absolutely transfixed on the 22’ waterfall and pond that your people completed today. We can’t stop saying WOW. From the point I found your website, to the last person leaving us today, I have been so thankful I found your company. After interviewing a slew of people to landscape my back yard, with a water feature to be the focal point, it became clear that none of them had the expertise to put in a pond, let alone a waterfall ( I had a pond that was a disaster). That’s when I decided to look for a company that specializes in just water features. I went to the Internet determined that I was going to find the right company, and I did.

I want to personally thank whoever put together your website for making it a no brainer to go with your company. I want to thank Ken Avner for seeing my vision and cementing my faith in your company. Randy Humphries was the ultimate hands on person that stayed on top of every detail, from the design, to the type of rocks and boulders to use, to the placement of the plants and lights. He worked shoulder to shoulder with your other employees as they moved boulders as if they were  nothing. Rand made it easy to sit back and relax.

Your workers, Aldo Urquia, Carlos Jimenez, Nogiis Molena, Harole Molena, Luis Rivas, and Jesus Castro worked together like a well-oiled machine and are some of the hardest working men I have ever seen. They showed up on time, were pleasant and professional. Their work clearly shows they are experts in their field. They were awesome.

Thank you


Your company just completed work on my driveway and I want to write to tell you how pleased I am with the job. It is a large driveway with much presentment. Not only did it come out beautifully, enhancing the house immeasurably; I was most impressed with the workers who made it happen.

From the demo team to the installation, everyone knew their jobs, were well coordinated, exceptionally nice, and worked so very neatly (under trying circumstances) and carefully, attending to detail, helping us with decisions, and having the concern and patience to make sure it was going to be the way we wanted it. We are very particular, and there were some complicated areas to work out. Their inputs were excellent, helping insure the finished result. They knew what to do, and did it well. It was a very smooth, well coordinated team, and it was a pleasure watching them at work.

I’ve never had a job have so many nice people, who worked so hard (it is not easy work) and so well, that I still can’t get over it. I could just about find fault with nothing. As an employer myself, I wish all my employees were as caring and responsible and did their job as well as these people did.

You should be happy to have them working for your company.

Please share this letter with all of them, and feel free to use me as a reference: I would not hesitate for an instant to refer your company to anyone.

D.W.Los Angeles

What is one to say after having such a positive experience on all fronts from design, to sales to the most important aspect – the actual project? Your respective personnel did a fantastic job with special individual mention to Karen for her patience and phenomenal design. In terms of the project team, Carlos’ diligence on every aspect of the job including his design of the medallion and obvious leadership of the crew was superb. Please thank all of these guys for their tireless effort during the sweltering days they spent completing the project.

You can definitely count on us to be references for future customers and we’d love to offer up the property to Belgrade as an example as to how they pavers can change the look of a house’s landscape.


My wife and I would like to take a moment to thank everyone involved in our project for such an outstanding job. After being involved in an 18 month remodel, we can honestly say without hesitation that working with Pacific Pavingstone turned out to be quite a pleasurable experience. It’s so refreshing to know that there are still some companies around which pride themselves in customer service and satisfaction. Your company exceeded our expectations not only in these areas, but also in the professional quality of workmanship that was provided along with follow-up phone calls to insure our complete satisfaction. A special thanks to Trent for expediting the second half of our project and many thanks to Hilberto, Oscar, Kelley, and everyone connected with our job. The service, workmanship, and follow through were impeccable and we hope to recruit you some further business with my highest recommendation. Your company truly is an example that all should follow. Please add us to your referral list.

Thanks also for the recent bottle of wine and gift certificate for advertising.

We plan on sending you some pictures of our beautiful pavingstone decks, driveway, walkway, and porch soon. We couldn’t be happier with the end result!!